Have an issue, an idea, or just want to get in touch? We love to hear from you!

Use this box to send us a message and we'll get back to you as soon as we can.

Just curious? Check out the frequently asked questions below to find the answers to life's little problems.

Also, be sure to scroll to the bottom of the page and follow us on social media!

FAQ

What Size am I?
We know that having garments that fit is important. Really important!

Check out our size chart here.

 

 

I don't see exactly what I'm looking for.
Great News! There is now an option to pre-order your favorite style in any wash you want!
Check out each jacket's home page to pre-order a custom made garment.
Pre-orders may take 4-6 weeks to complete, not including shipping time.

How do I care for my garments?

All of our pieces are machine washable.
We recommend to turn the jackets inside out and wash on cold.
Hang, or l
ay flat to dry, and warm iron if necessary.
 

Shipping
All readymade items ship within 3 business days via priority mail courtesy of the United States Postal Service.
Pre orders may take 4-6 weeks to complete, plus shipping time.

 


Returns

We want you to love our products! But we also don't want to go broke. Here's the Compromise:

 

In the event that an item does not meet your expectations, it my be returned to us and a refund will be issued for the cost of the garment(s) only.

Shipping costs cannot be refunded.

Return shipping costs are the responsibility of the customer unless otherwise agreed upon on a case-by-case basis.

 

- Returns must be mailed within 14 days of original receipt.

- Returns must have all original tags attached.

- Returns must not be worn, washed, soiled, or damaged.

- Returns are the responsibility of the customer until they are back at our store.

- Please package items carefully for return shipping.

 

elishastetson.com is not responsible for packages that are lost, stolen, or damaged during shipping.

Customers living overseas agree to pay all taxes and tariffs related to international shipping.

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